Creating discount coupons for your events with Coconut Tickets

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During the period of an event ticketing campaign you may find the need to sell tickets at a reduced price to boost sales with a particular group of people. Pricing discounts in Coconut Tickets are achieved through issuing discount coupons. This article explains how to create coupons for your event. Find the “Sales” menu at […]

Selling tickets for repeating short time slots

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An event such as an ice-rink or yoga sessions has a restriction on the number of people that can participate at any one time. Therefore to give the best customer experience tickets are sold for specific time periods; e.g. 13:00 to 14:00, then 15:00 to 16:00. Coconut Tickets supports this model of event with a […]

Find failed payments on Coconut Tickets

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The event dashboard only shows the sales statistics for completed and settled booking payments. It is a good idea to periodically review any failed or missing payments as these could be a source of sales leads (similar to an abandoned shopping cart) or indicative of a wider problem that needs to be resolved. We can […]

Generate an invoice for a Coconut Tickets customer

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Public ticket and vendor pitch customers may request an official invoice in addition to their tickets. This article explains how to generate PDF invoices from Coconut Tickets for your customers. Find the “Bookings” menu at the top of any page Click on the “Bookings” menu and select the “Manage Bookings” sub-menu On the manage bookings […]

Reprinting tickets with Coconut Tickets

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If a customer loses their tickets, or you make a manual booking on their behalf then you will need to re-create their tickets and print them or send them. Find the “Bookings” menu at the top of any page Click on the “Bookings” menu and select the “Manage Bookings” sub-menu On the manage bookings page […]

Resend a confirmation email on Coconut Tickets

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There are times when customers just don’t seem to receive the automatic confirmation email with their tickets. There are lots of reasons for this but ultimately the outcome is the same: you need to re-send their confirmation with the attached e-tickets. This article will explain how to find their original confirmation email in the email […]