Coconut Tickets Blog

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Configuring the Coconut Tickets app to scan tickets

When you download the Coconut Tickets app from Google Play everyone gets the same default configuration. Therefore it is necessary to modify the settings of the app so that it is linked to your own account on Coconut Tickets and then you can scan tickets for your events. Let's see how to do that.

The scanning app is available for free download to any smart phone running the Android operating system. If you haven't yet downloaded the app onto your phone then please visit  Google Play download

  The first time you launch the app on your phone you will see this screen.

Coconut Tickets app main page screenshot

To change the settings to your account you need to press the stacked menu icon at the very top left of that screen. This menu will then be displayed.

Coconut Tickets app drop down menu screenshot

  Press the "Setting" menu item second from the bottom and the settings screen will open, looking like this screenshot below.

Coconut Tickets app settings page screenshot

Now if you return to Coconut Tickets website and login to your account then you can find the settings information you need. Once logged in to the website, in the main menu look for "settings" and then underneath that you can click on "Scanner App Settings".

It will open a page that looks very much like your settings screen on the app. This is intended to make it as easy as possible to make sure you have the right settings on your phone app. You need to check that the field boxes next to these labels have the right data:

  1. Username
  2. Password
  3. Entity ID
  4. URI API REST Setting

It is not necessary to understand what they mean, just click on each field box on the app and type in exactly the text you see on the website.

There is no save button needed on the app, each time you change the value in one of the boxes it is automatically saved in the app.

If any of these values does not match those found on the settings website page then the app will fail to connect to the Coconut Tickets cloud when scanning tickets. That is to say that if you have trouble connecting and scanning tickets for the first time then one of the first things to do is to check that the settings are correct.  

For information on trouble shooting ticket scanning issues please see Trouble shooting ticket scanning with Coconut Tickets app

For more information on scanning tickets please see Scanning tickets with Coconut Tickets App

For information on the basics of Coconut Tickets please see Getting started with Coconut Tickets