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Community Help Center

Coconut Tickets

In the Coconut Tickets community help center, you will find articles and tutorials to help you sell your event online. The first tutorial in each section offers a high level overview, then the following tutorials in the same section cover specific actions in more detail.

Coconut Tickets 101

Getting started

Sign-up and create your first event

Video demonstration: how to sell tickets


Best way to sell tickets online

Best way to sell vendor pitches and concessions for events online

12 Benefits of selling vendor pitches and concessions online

Selling Vendor Pitches

What are vendor pitches?

Know the vendor pitch types you can sell

Bidding for vendor pitches

Selling fixed layout vendor pitches

Selling measured (frontage) vendor pitches

Request documents on the booking form

Download all vendor submitted documents for a booking

Selling Public Tickets

Selling event tickets

Creating tickets

Blocking out days within a multi-day event

Selling tickets for short time slots; e.g. ice rinks or yoga sessions

Sell different time slots on different days using custom time slot schedules

Wait list customers when your event is sold out


Receiving payment for tickets and pitches

Your PayPal configuration

How customers can pay by Stripe or Paypal

Payment by bank transfer for vendor pitches

Resolving problems with PayPal

Payment by bank transfer for any ticket type

Collecting information with a booking form

Collecting customer information with a booking form

Collecting vendor documentation with Coconut Tickets booking form

Using sub-forms and conditional logic in your booking forms


Sales landing pages and website linking

Easy sales landing page

Making sales landing design block changes

Define a custom URL for your sales landing page and improve SEO

Linking WordPress to Coconut Tickets

Scanning event e-tickets

Video demonstration: scanning tickets

Using the app to scan tickets

Event entry by scanning tickets

Trouble shooting

Running your event campaign

creating coupons

analytics and charts

comparing sales between two events

who are my customers?

who are my best customers by revenue?

comparing customer attendance between events

Export customers and bookings

Communicating urgency with countdown displays

Switching event sales on and off


Customer service

Resend a confirmation email

Manually book tickets for a customer

Reprint tickets

Generate an invoice for a customer

Reschedule booked tickets

Find failed payments

Quick changes

Updating your terms and conditions

Update your event venue details

Repeating your event

Repeating an existing event

Your membership

View your account status

Change your payment card

Upgrade/downgrade your subscription package

Cancelling your membership subscription

Coconut Tickets further information

If you haven't found the answers to your questions here then please ask as at Contact us or use the Help and Chat icons at the bottom right of each page.