Creating event tickets with Coconut Tickets

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Each event may have a slightly different event ticketing model. Read how to use the tools in Coconut Tickets for creating event tickets that match your business model.

Once you have logged in, look for “Sales” in the main dashboard menu and then in the drop down menu select “Define Tickets”. You should see a page like this one below.

creating event tickets empty page screen shot

Select the event

The tickets you create must be linked to an event. So the first thing to do on this page is to select the event you wish to create the tickets for. If you haven’t created your event yet then return to the main menu and create an event.

After selecting your event the page will look something like this.

creating event tickets screenshot after an event was selected

Define ticket categories

At this point you can choose to either copy tickets that you already created for another event in Coconut Tickets or you can define your tickets here on the page. We will create the tickets.

Coconut Tickets uses the term “ticket categories”. A ticket category is like a template or a model for a ticket. When we put tickets on sale it is the buyers interaction with the ticket category that results in a real ticket being created for entry to your event.

First we have to decide if the event has a restriction on the number of people that can attend or not. If your event is inside then you will almost certainly have a space restriction, but if your event is in the grounds of a huge park then you may effectively have no limit at all. If you do have a constraint then enter it into the “Total number of people allowed at this event” field.

Next we are going to create some tickets which will then appear in the ticket grid in the lower half of the current page.

Click on the blue “Add ticket category” button to define a new ticket. A popup will appear like the one shown here.

add new ticket category dialog screenshot

Imagine that we have an event that runs for 7 days, and we want to offer customers a ticket that permits them entrance to the event for a whole day and they can choose which of those 7 days they want to attend during ticket checkout before they pay. The ticket will be put on sale for 15 pounds and we will restrict the customer to only buying 10 of these tickets at a time. We may create this adult ticket like this.

create whole day ticket category dialog screenshot

Having completed this ticket, click “Save changes” and you will return to the ticket page.

Then we might want to create a family whole day ticket that allows 4 people to enter for 25 pounds, but because we are heavily discounting this ticket we will limit the number of tickets that can be bought in one go to 3 and limit the total number of these tickets on sale to 100. To do this we would click on the “Add ticket category” button again. When filled in, the new family ticket would look like the screenshot below.

create family ticket category screenshot

In addition to this we might offer a special weekend price for an adult. This requires us to create a multi-day ticket but it must be for the weekend and not for any 2 day period so we use the “Specific event day#” to say on which day number the ticket can be used (e.g. 1st day of the event or 2nd day of the event etc). This would look like the screenshot below.

create adult weekend ticket category screenshot

Knowing that we have visitors that like to attend the whole event, we can create a ticket category for them too. This time we use the time period named “complete event”. This new ticket category would like this.

create a complete event ticket category screenshot

View the list of the created ticket categories

As each ticket category is created and the changes are saved, we should see all the categories we have created in the ticket category grid on the current page. For the tickets created in this tutorial the current page would now look like this screenshot below.

view list of ticket categories screenshot

Customer ticket booking form

When you have created all the ticket categories that you need, then click “Next” to move forward to the next page which is for defining the order form for any information you need to collect from the ticket purchaser before completing the ticket sale. The default page with no custom order form fields will look like the screenshot here.

default booking form screenshot

This default booking form will automatically request the booker’s name, email and phone number. The details of collecting information with custom booking form questions can be found in Collecting customer information with a Coconut Tickets booking form.

Enter ticketing terms and conditions

Click on “Next” to continue to the next page which is for defining your terms and conditions. For illustration we have entered the text “Any specific terms…” into the terms and conditions editor and therefore the page will look like this.

enter terms and conditions screenshot

This is a specific terms and conditions page for public tickets, it is separate from the terms and conditions you may show to vendors when you sell them pitches. It is advised that you enter any specific terms for the tickets at your event. At the checkout the ticket buyer will be asked to confirm he accepts your terms and conditions before making a payment, at this point he can popup the terms and conditions to read them. He will see your terms and conditions at the top and then underneath there will be the Coconut Tickets terms and conditions that he must accept if he wants to purchase tickets from this platform.

When you have entered your terms and conditions then click “Save” and all the ticket information that you have defined will be saved and available for selling your tickets. Even if you have only made  change on one page, it is critical to complete the wizard pages and click save on the last page of the sequence to make your changes permanent.

Creating event tickets conclusion

At this point you have events and tickets created. Before you can put your tickets on sale you need to define a sales landing page.

You can find out more about creating a sales landing page here Easy sales landing page with Coconut Tickets

Posted in: tutorial

Written by Clive.verrall

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