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Answers to your questions

Event Organizer Frequently Asked Questions

If you only sell tickets for 3 months of the year then you need only pay three monthly subscriptions.
We have a subscription plan for every event budget. Choose the plan that enables you to sell the required number of events and the required number of tickets for those events.
Anyone can create their ticket sales page with Coconut Tickets. You can accept the design we automatically create for you, or you can customize the design with our online tools until you get the design you want.
You can include your branding, your business name and your logo on the ticket sales page. The same branding will be displayed on the e-tickets issued.
Coconut Tickets can be used for single or multi day events. Each event can have an unlimited number of ticket types (e.g. Adult or Child) each with their own price. You can even sell a ticket just for the last day of a multi-day event.
You can choose, this is a marketing decision you will need to make. You can place your link to your Coconut Tickets sales page on your website, in an email or any social media tool you are using. When the customer clicks then Coconut Tickets takes control of the sales process for you. In addition, visitors can also find your events listed on Coconut Tickets own website.
Yes, you can download our free WordPress plugin to sell tickets direct from your WordPress website
We support Stripe, PayPal REST and PayPal Classic. If you dont have any of these then I would suggest opening an account with Stripe (can be achieved in a couple of days). Or, for low volume ticketing events you could use our manual bank transfer option.
Customers make their payments directly into your own PayPal or Stripe account. Coconut Tickets never receives the ticket payment money and consequently doesnt apply any restrictions or penalties on receiving your revenues.
To use Coconut Tickets services you need only pay the monthly subscription. However, your payment services provider is likely to charge you a fee for your use of their services (e.g. PayPal 2.9% fee for withdrawals - verify this for your own account).
Your monthly subscription is automatically charged to your debit or credit card. You can cancel your subscription at any time.
At any time you can upgrade or downgrade your subscription to another plan. The new plan would be effective immediately, so there is no need to miss out on any sales.
Tickets are issued with a QR code as well as a ticket number. When guests arrive at your event you can choose to scan their tickets using our free smart phone ticket scanner or print a door list and check them off manually.
Not at all. Once an event has been created you need only add the new event schedule and you can put your event back on sale again for the new dates.
Both groups are active users today. There are a rich and flexible set of features to setup your event exactly how you want it, or you can follow the online hints and ignore any sections marked as optional until the day you have an event for which you need to use them. You can ask our support team for help at any time.
Yes of course. Send us a contact request with your details and we will happily speak to you.
Sign-up for a free one month trial. No bank card required and no commitment.